Refund policy
REFUND & REPLACEMENT POLICY
At FLEXYARD, every piece is designed with purpose. We stand behind the quality of our products and take full responsibility when something goes wrong on our end.
What We Cover
We offer a replacement or refund if:
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You received the wrong item (wrong design, wrong color, or wrong product)
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Your order arrived with a manufacturing defect
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The print is damaged or defective upon arrival
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The product has stitching defects or fabric damage caused before delivery
These are our mistakes, and we will make them right.
What We Do Not Cover
We do not offer refunds, returns, or replacements for:
Size Issues
If you ordered the wrong size and wish to exchange it for another size, we will not be able to process the request.
Please review our Size Guide carefully before placing your order.
Change of Mind
If the product received is correct, undamaged, and matches your order, returns will not be accepted.
Damage After Delivery
Damage caused due to washing, ironing, misuse, accidental damage, normal wear and tear, or improper handling is not covered.
Color Variation
Slight color differences may occur due to screen settings, photography, or lighting conditions and do not qualify as defects.
How To Raise A Claim
If you believe your order qualifies for a refund or replacement:
Step 1
Report the issue within 24 hours of delivery.
Claims submitted after 24 hours from the delivery timestamp will not be accepted.
Step 2
Email us at:
Step 3
Include:
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Order ID
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Registered Mobile Number
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Clear description of the issue
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Photos and/or video of the product received
Verification Process
Our team will review your claim within 2–5 business days.
If the claim is approved, a replacement or refund will be initiated.
FLEXYARD reserves the right to reject claims that do not meet the eligibility requirements mentioned in this policy.
Refund Method
Prepaid Orders
Refunds will be credited to the original payment method used during checkout.
Cash On Delivery (COD) Orders
Refunds will be processed via:
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UPI Transfer
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Bank Transfer
Customers may be asked to provide valid payment details for processing.
Refund Processing Time
Approved refunds are generally processed within 7 business days after verification.
Actual credit timelines may vary depending on your bank or payment provider.
Contact Us
For refund, replacement, or order-related support:
Policy Last Updated: June 2026
FLEXYARD
Built Different. Made To Flex.